Refund Policy

1. Overview

This Refund Policy explains when you can request a refund for a paid Bit7s subscription, how refunds are processed, and how cancellation and auto-renewal work. It forms part of our Terms of Service. All payments are collected in US Dollars (USD) through PayPal or Airwallex (credit/debit card), or settled from a prepaid in-account wallet balance funded by manual bank transfer (see Section 4).

2. 14-Day Refund Window

You may request a full refund of any paid plan within 14 calendar days of the original purchase or renewal payment, provided that:

• The request is sent to support@bit7s.com within the 14-day window; and
• The account has not materially abused the Service, such as creating pages or links in violation of our Abuse Policy, generating excessive traffic, or opening repeated accounts to obtain multiple refunds.

Approved refunds are credited to the original payment method (PayPal balance or the card used at checkout), except for purchases made from wallet balance, which are handled under Section 4.

3. What Is Not Refundable

• Renewal charges where we sent a renewal reminder and auto-renewal was not cancelled before the renewal date, unless the request is made within the 14-day window in section 2.
• Partial-period refunds after you cancel or downgrade mid-cycle — access continues until the end of the period you already paid for.
• Charges older than 14 days, except where a longer refund period is required by mandatory local law.
• Accounts suspended or terminated for violations of the Terms or Abuse Policy.
• Resource packs that have been partially or fully consumed; only completely unused packs may be refunded within the 14-day window.

4. Wallet Balance and Top-Ups

Wallet balance is a prepaid service credit used exclusively to pay for subscriptions and resource packs inside Bit7s. The following rules apply in addition to Sections 2 and 3:

• Pending top-ups: a top-up request can be cancelled from your account while it is still pending review; no balance is credited and nothing is charged by us for a cancelled request (any bank transfer already initiated must be reversed through your bank).
• Approved top-ups are final: once a bank transfer has been verified and the balance credited, the balance cannot be withdrawn to cash, transferred to another user, or automatically returned to the originating bank account. Balance is not e-money and holds no value outside the Service, except where mandatory consumer protection law requires a return of prepaid funds — in that case email support@bit7s.com and we will return the unspent balance to the originating bank account after identity and payment verification, normally within 10 business days.
• Purchases made with balance: subscriptions and resource packs paid from wallet balance remain covered by the 14-day window in Section 2. An approved refund is never silently re-credited to wallet balance: to prevent double recovery, we reverse the corresponding value to the external funding source where identifiable (the card or PayPal account that funded the purchase, or, for bank-transfer funded balance, by manual transfer back to the originating bank account after verification). Our team will confirm the routing with you before processing.
• Failed verification: if a top-up is rejected because the transfer cannot be verified, no balance is credited. Any funds actually received are returned to the originating account or the top-up is resubmitted with valid documentation.
• We do not refund balance to bypass the non-withdrawable nature of the wallet (for example by refunding a purchase into balance and subsequently requesting its payout).

5. How to Request a Refund

1. Email support@bit7s.com from the address registered on your account.
2. Include your order number (shown on the billing page and in the payment receipt email) and, for wallet-funded purchases, the top-up order number (format RC-...) and the reason for the request.
3. We will confirm receipt within 2 business days.

6. Refund Processing Time

Approved refunds are issued within 5 business days. Depending on your bank or card issuer, it can take an additional 5–10 business days for the credit to appear on your statement. Refunds are always issued in USD to the original payment method; exchange-rate differences, if any, are determined by your bank or PayPal. Manual bank-account returns of unspent wallet balance (Section 4) can take up to 14 business days depending on the receiving bank.

7. Cancelling Auto-Renewal

• You can turn off auto-renewal at any time in your billing settings; no cancellation fee applies.
• After cancellation your plan remains active until the end of the current billing period, then automatically becomes the Free plan.
• To avoid being charged for the next period, cancel before the renewal date shown on your billing page. We send a renewal reminder by email before renewal where required by applicable law.

8. Failed Payments and Chargebacks

If a charge appears incorrect, contact us at support@bit7s.com before initiating a chargeback. We will review and refund promptly where warranted. Fraudulent or unsubstantiated chargebacks may result in account suspension and may be challenged with the relevant transaction evidence.

9. Statutory Rights

Nothing in this policy limits any rights you have under mandatory consumer protection laws in your jurisdiction, including the EU/UK Consumer Rights Directive 14-day withdrawal right, US state consumer laws, or equivalent local regulations. Where those laws grant a longer cancellation or refund period, the longer period applies.

10. Changes to This Policy

We may update this Refund Policy from time to time. The "Last updated" date reflects the most recent revision. Material changes will be announced by email before they take effect.

11. Contact

Refund or billing questions? Email support@bit7s.com, or for legal questions legal@bit7s.com, or use our contact page.