Contact Us

1. Email Us

For the fastest response, please use the appropriate email below. Using the right channel helps us route your message to the team that can resolve your question.

2. What to Include

Support Requests

• Your account email
• The page code (/p/<code>) or short code (/b/<code>) you need help with
• A clear description of the issue and any error messages
• Screenshots if applicable

Privacy & Data Requests

• Your account email
• The specific right you want to exercise (access, deletion, correction, portability)
• A government-issued ID is required only for account-deletion requests

Abuse Reports

• The offending Bit7s URL (e.g., bit7s.com/p/abc12345)
• The category of violation (phishing, spam, illegal content, copyright)
• Evidence (screenshots, destination URL of the link)
• Your contact information for follow-up

3. Mailing Address

For formal legal notices, our registered address is:

Bit7s
Attn: Legal Department
[Registered office address provided on request]
Contact email: legal@bit7s.com

Note: We do not process support requests via postal mail. Please use email for all inquiries.

4. Hours of Operation

• Customer Support: Monday - Friday, 9:00 AM - 6:00 PM (Pacific Time)
• Abuse Reports: Monitored 24/7; response within 24 hours
• Sales: Monday - Friday, 9:00 AM - 5:00 PM (Pacific Time)

5. Before You Contact Us

Please review our help documentation first - many common questions are answered in:

• Privacy Policy - what data we collect and how long we keep it
• Terms of Service - rules for using the platform
• Data Processing Addendum - how visitor data is processed
• Abuse Policy - what is not allowed and how to report violations
• Cookie Policy - how we use cookies

6. Feedback

We love hearing from users. Product feedback and feature requests are welcome at feedback@bit7s.com. While we cannot respond to every suggestion, we read every message and use them to prioritize the roadmap.